Reservations cancelled after booking are entitled to a 90% refund when cancelled at least 72 hours (3 days) before the cruise.Reservations cancelled less than 48 hours (2 days) of the cruise are not entitled to a refund but will be issued a temporary open date cruise number. Call our ticket office within 60 days to reschedule your cruise. After 60 days, the credit is removed.Reservations cancelled within 24 hours (1 day) of the cruise are not entitled to any refunds or in-store credit. No refunds are issued for inclement weather.Reservations for Special Event cruises are only eligible for a 90% refund when cancelled at least 14 days in advance of the cruise.Coupons must be mentioned at the time of booking and will not be accepted after your reservation is made.Refunds are not issued for inclement weather unless the cruise must be cancelled.
Should the boat be unable to cruise due to inclement weather, high water or mechanical problems, the Belle of Louisville Riverboats will continue the event dockside with catering and entertainment on board. The buffet will still be available dockside and will not be refunded. The Belle has an obligation to pay the catering company for the food they prepared regardless of whether we cruise or not. We will issue sightseeing cruise passes for you to return and enjoy a cruise on another date.
Should the boat be unable to cruise and also not able to remain dockside due to extreme weather conditions, the Belle of Louisville Riverboats will issue full refunds to all paying passengers. Refunds are given by check or credit card, depending on the method of payment given at booking. Customers that paid with cash will be refunded by check. Refunds will be issued within 7 business days of the event. Passengers will be notified of changes using contact information provided.
We regret any inconvenience. Please call 502.574.2992 with any questions or concerns.