Cancellation and Refund Policy

  • FOR PARTIES OF 14 OR FEWER:
    • Non-Meal Cruises: Reservations on non-meal cruises are entitled to a 90% refund when cancelled 72 hours (3 days) in advance of the cruise. Parties who cancel less than 72 hours before a cruise are not entitled to a refund but will be issued a gift card for future ticket redemption.
    • Meal Cruises: Reservations on meal cruises entitled to a 90% refund when cancelled at least 14 days in advance of the cruise. 
    • Special Events: Reservations for special events are entitled to a 90% refund when cancelled at least 14 days in advance of the cruise. 
  • FOR PARTIES OF 15 OR MORE:
    • All Cruise Types: Reservations cancelled or reduced in number are entitled to a 90% refund when cancelled/reduced at least 30 days in advance of the cruise. If reservations are cancelled fewer than 30 days in advance of the cruise, the amount paid is non-refundable and non-transferable.
  • FOR ALL PASSENGERS:
    • “No shows” are not eligible to rebook or for a gift card for future ticket redemption.
    • Coupons must be mentioned at the time of booking and will not be accepted after a reservation is made.
    • Refunds are not issued for inclement weather unless the cruise must be cancelled.

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No refunds will be given for the following:

  • LATE/MISSING BOARDING FOR ANY REASON
  • DECREASING THE NUMBER IN PARTY ON THE DAY OF THE CRUISE
  • LOSING TICKETS OR WRISTBANDS
  • POOR ROAD CONDITIONS
  • TRAFFIC
  • PARKING

If cruising not possible – public dockside event:

Should the boat be unable to cruise due to inclement weather, high water or mechanical problems, the Belle of Louisville Riverboats will continue the event dockside with catering and entertainment on board. The buffet will still be available dockside and will not be refunded. The Belle has an obligation to pay the catering company for the food they prepared regardless of whether we cruise or not. We will issue sightseeing cruise passes for you to return and enjoy a cruise on another date.

If cruising not possible due to extreme weather conditions:

Should the boat be unable to cruise and also not able to remain dockside due to extreme weather conditions, the Belle of Louisville Riverboats will issue full refunds to all paying passengers. Refunds are given by check or credit card, depending on the method of payment given at booking. Customers that paid with cash will be refunded by check. Refunds will be issued within 7 business days of the event. Passengers will be notified of changes using contact information provided.

We regret any inconvenience. Please call 502.574.2992 with any questions or concerns.