Essential Functions
The Hospitality Worker works within the Guest Operations department under the Hospitality
Supervisor, Hospitality Lead and Experience & Logistics Manager. These department areas include
the Ticket Office/Gift Shop and the onboard bar, concession and souvenir stands; providing efficient,
consistent and positive experiences for both passengers and employees.
Examples of Work
● Focuses on and delivers exceptional guest service and hospitality to all guests and coworkers.
● Answers phone calls to assist guests with various needs from information, ticket purchasing,
group bookings, redirecting to appropriate parties, etc.
● Accesses and utilizes the ticket Point of Sales system; understanding the booking process and
basic troubleshooting, promo codes, processes, etc.
● Checks in guests for cruises and distributing appropriate materials.
● Receives and fulfills concession orders utilizing onboard Point of Sales system (potential cash
handling) and various appliances/utensils for preparing food/drink items.
● Stocks, maintains, and replenishes items needed to operate concession, bar and souvenir stands
onboard as well as the main gift shop.
● Cleans work areas to the Health Department standard and the Standard Operating Procedures as
well as other cleaning projects in other areas as assigned.
● Performs related work and other duties as assigned.
Minimum Requirements
● Excellent interpersonal relations and communication skills (verbal and written).
● Adaptability in fast paced working environments.
● Availability to work a varied schedule (typical weeks are Thursday – Monday).
● Ability to carry or move items up to 20+ lbs (team lifting heavier items), often up/down stairs.
● Ability to work in hot and cold environments and transit stairs and stand for long periods of time.
Special Requirements
● Must be a minimum of 16 years of age.
● Must wear safety equipment as mandated by the US Coast Guard and Health Department.
Pay Rate
$16.65/hour