PLEASE NOTE: All the required form fields + the reCAPTCHA request MUST be completed in order for your request to be properly received in our system.
Please call the Office during our Open Hours with any urgent requests.
OFFICE HOURS
| Monday | Closed |
|---|---|
| Tuesday | 11 a.m. – 3 p.m. |
| Wednesday | 11 a.m. – 3 p.m. |
| Thursday | 11 a.m. – 3 p.m. |
| Friday | 3 p.m. – 7 p.m. |
| Saturday | Closed |
| Sunday | Closed |
*Office hours represent those of our Guest Services team. Our Guest Services office is open for scheduled cruises outside of office hours.
Mailing Address: 401 West River Road, Louisville, KY 40202
Parking Address: 131 West River Road, Louisville, KY 40202