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cancellation
& refund policy

cancellation/refund policy

All sales are final. Belle of Louisville Riverboats does not offer monetary refunds unless trip protection is purchased.

Purchasing trip protection (a 10% fee on your ticket purchase) allows you to receive a monetary refund when you cancel. If you have trip protection and follow the guidelines below, you will receive the full amount of each ticket, less the cost of trip protection and processing fees.

  • Cruises that don’t include a meal must be canceled up to 24 hours prior to cruise date.
  • Cruises that include a meal must be canceled at least 7 days before the cruise date to qualify. If less than 7 days, a partial refund for only the cruise portion of the ticket will be honored.

Belle of Louisville Riverboats reserves the right to change a vessel of a particular cruise from one to another (Belle of Louisville or Mary M Miller) for any reason at any time.

If it is not possible for us to cruise and the event is DOCKSIDE, the programming and meal (if applicable) will continue onboard. All guests will receive a complimentary pass to return for a future leisure cruise. No refunds or exchanges will be given, regardless of purchasing trip protection.

If it is not possible to cruise and the event is CANCELLED by Belle of Louisville Riverboats, all guests who do not have trip protection will receive a gift card for their purchase that can be used to book a future cruise.

no refunds will be given for the following:

    • VESSEL CHANGE
    • LATE/MISSING BOARDING FOR ANY REASON
    • DECREASING THE NUMBER IN PARTY ON THE DAY OF THE CRUISE
    • LOSING TICKETS OR WRISTBANDS
    • POOR ROAD CONDITIONS
    • TRAFFIC
    • PARKING

We regret any inconvenience. Please call 502.574.2992 with any questions or concerns.