Cancellaton & Refund Policy - Belle of Louisville

cancellation/refund policy

Effective as of September 1, 2025, Belle of Louisville Riverboats will not offer monetary refunds unless Trip Protection is purchased. Any ticket purchases made before the effective date will follow our previous refund policy.

Purchasing trip protection (a 10% fee on your ticket purchase) allows you to cancel your cruise at any time for any reason up to 24 hours prior to trip departure. If you have trip protection, you will receive the full amount of each ticket, less the cost of trip protection and processing fees.

No refunds of any kind will be given for the following reasons: vessel change, same day cancellations, no shows or late arrivals.

If it is not possible for us to cruise and the event is DOCKSIDE, the programming and meal (if applicable) will continue onboard. All guests will receive a complimentary pass to return for a future leisure cruise.

If it is not possible to cruise and the event is CANCELLED by Belle of Louisville Riverboats, all guests who do not have trip protection will receive a gift card for their purchase that can be used to book a future cruise.